Returns
Returns and Refunds
Because Laylati sells intimate private wellness products, return handling must protect hygiene, privacy, and product safety.
Last updated: June 19, 2026
Return eligibility
Unopened, unused, unworn products in original packaging may be eligible for return review within the stated return window shown at purchase. Products must include all seals, tags, accessories, manuals, and packaging.
Hygiene exclusions
For hygiene and safety reasons, opened intimate products, used products, products with broken seals, and personal-care consumables are normally not returnable unless they are faulty, damaged on arrival, or incorrectly supplied.
Faulty or wrong item
If you receive a faulty, damaged, incomplete, or incorrect item, contact support promptly with your order details and clear photos or video where appropriate. We may offer replacement, refund, store credit, or another solution after review.
How to request a return
Email rlmsx1221@gmail.com before sending any product back. Include your order number, contact details, product name, reason for return, and supporting photos if relevant.
Refund timing
Approved refunds are processed to the original payment method where possible. Bank, card, wallet, and payment-provider processing times can vary and are outside Laylati control.
No informal returns
Please do not send products back without written return instructions. Unauthorised returns may be refused or delayed because we need to protect privacy, hygiene, and tracking accuracy.